Our exchange policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange.

This policy covers requests for items that do not meet your requirements. (Style, color, size, others)

For exchanges of defective items upon receipt and exchanges under warranty, see the warranty section in the Terms of services.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags and protective stickers intact.

Fees charged

First exchange (same order)
The first exchange is free. That is to say, no fees are charged for the treatment. However, you are responsible for sending the item to be exchanged to our warehouse.
Second exchange (Same order)
The second exchange carries a fee of $14.95. These fees are required to cover handling processing. Please note that you are always responsible for sending the item to be exchanged to our warehouse in the case of exchanges.

Non-exchangeable additional items

Gift cards, products purchased in pop-up stores, personalized items and clearance (section "SALE").


To proceed with your exchange, you must contact us at info@fivejwlry.com or under the "Contact Us" tab on our website. We will need your order number, name, address and reason for exchange. Once the exchange has been approved by the service, you must ship the item to the following address: 436, rue Saint-Paul, Repentigny, QC J5Z 4H9

Exchange (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If your exchange is approved, the replacement item will be processed at the warehouse within 3 business days. Delivery times may vary depending on where you are located.

Exchange products of different values
If the product you want in exchange is more expensive than the amount you paid initially, an email with a payment request will be sent for the balance. This must be paid before the replacement item is sent to you.
If the product you want in exchange is less expensive than the amount you originally paid, the difference will be refunded to your original payment method.

Only if you meet the return conditions listed above*

To return your product, you must send your product to:
436 St. Paul Street, Repentigny, QC J5Z 4H9

You will be responsible for paying your own shipping costs for returning your item.
You are responsible for the product until we receive it.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.