Return and Refund Policy

Terms

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns have a $14.95 fee that will be deducted from your refund to cover the return to our warehouse. A label will be sent to you after validating that the return meets the conditions.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-returnable items

Gift cards, products purchased in pop-up stores, personalized items and clearance (section "SALE").

Procedures

To process your return, you must contact us at info@fivejwlry.com or under the "Contact Us" tab on our website. We will need your order number, name, address and reason for return. Once the return has been approved, we will send you a shipping label by email.

Refunds (if applicable)

  • An amount of $14.95 is deducted from the refund to cover the return costs.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This operation may take up to 14 business days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@fivejwlry.com.

You can always contact us for any other questions at info@fivejwlry.com.

Exceptions / non-returnable items

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Personalized item (if applicable)
Personalized items cannot be returned and refunded.

Purchase in pop-up stores (if applicable)
Items purchased in pop-up stores are non-refundable, only credit can be offered for returned items meeting the conditions.

Gift card
Gift cards are non-refundable.